Terms of Service

Requests and confirmed appointments

Times shown on this website are suggestions that currently appear available. Sending a request does not book an appointment. An appointment is confirmed only when we send you a confirmation after reviewing the day’s route. We may propose a different time or decline a request, for example if the address is outside our service area.

Prices

Prices on this website are per vehicle and may be “starting at” prices. The final price can depend on vehicle size and condition (for example, heavy soiling or pet hair). If your vehicle needs more than the service you chose, we will tell you and agree the price with you before doing extra work.

Card on file and payment

We ask for a card through Stripe before confirming an appointment. Saving a card does not charge it, and no deposit is taken when you request. By saving a card you authorize us to charge it for services you receive at the agreed price, and for any fee that applies under our cancellation policy below. Memberships renew automatically at the stated price and interval until cancelled. 10-Pack visits are prepaid; one visit is used for each completed appointment.

Cancellations and changes

• Cancel or reschedule 12 hours or more before your appointment at no charge.
• Cancellations made less than 12 hours before your appointment may be charged a $50 late-cancellation fee.
• Changing the time of an appointment less than 12 hours before it may be charged a $25 late-change fee.
• No-shows: we wait 15 minutes from your scheduled start time (time we arrive early doesn’t count). If we can’t reach you and can’t get to the vehicle in that time (for example, it’s locked and there are no keys), the technician records a no-show. Spotless reviews every no-show before deciding whether to charge the $50 late-cancellation fee to the card on file.

To cancel or change, reply to your confirmation text or contact us as early as you can.

Weather

We can’t control or guarantee the weather. If it rains during your service and we can’t finish properly, we’ll reschedule the affected work free of charge. If rain is in the forecast and you choose to keep the appointment, rain or weather after we leave is not covered and isn’t a reason for a free redo. If you’d rather wait for a dry day, reschedule 12 hours or more ahead at no charge.

On the day

• Please make sure the vehicle is where you told us, and that we can reach it safely.
• Please remove valuables and personal items. We are not responsible for items left in the vehicle.
• Tell us in advance about any existing damage, aftermarket parts, or sensitive surfaces.
• Our technicians may photograph or film the vehicle to document its condition and the work.

If something is not right

Contact us as soon as you can after your appointment at spotless.dtail@gmail.com and we will work with you to put it right. Detailing improves appearance; it cannot always remove permanent stains, scratches, chips or wear.

Text messages

Our text-message programs are covered by our SMS Terms, and how we handle information is covered by our Privacy Policy.

Using this website

Please don’t misuse this website, for example by submitting false requests, trying to get around its security, or copying its content for commercial use. The Spotless Detail name, logo and content belong to us.

Limits of liability

To the extent the law allows, our total liability for any claim relating to a service is limited to the amount you paid for that service, and we are not liable for indirect or consequential losses. Nothing in these terms limits rights you have under law that cannot be limited.

Governing law

These terms are governed by the laws of the State of Arizona.

Changes and contact

We may update these terms; the date at the top shows the latest version. Questions: spotless.dtail@gmail.com.