Rain & Cancellation Policy

Rain in the forecast

If the forecast for your appointment day shows a 45% or higher chance of rain, we text you by early evening the day before. You can keep your appointment, or reply and we’ll find a new time with no late fee.

You keep it, and it rains later

If you keep the appointment after our heads-up and it rains after we leave, that isn’t covered for a free redo.

Rain during your service

If it rains while we’re working on your vehicle, we come back to finish or redo the job, free.

When we close for the day

If it’s raining or thundering at 6:00 AM, we close the whole day. We don’t run partial days or work around scattered storms. Everyone booked that day gets the same text at the same time and picks another day this week, next week or, for members, their next regular visit.

A rain closure is our cancellation, not yours. Members are owed that visit, as a makeup visit or a credit.

Membership skips

• Memberships keep a fixed schedule. Every two weeks means every other week, on the same rhythm.
• If you skip a visit, your next one is your normal date two weeks later. It doesn’t move to the following week.
• A visit in between is an extra wash, charged at your plan’s per-visit price, on top of your membership.
• If Spotless cancels (for weather or anything on our side), we owe you the visit.

Cancelling or changing

• Cancel or reschedule 12 hours or more ahead at no charge.
• Within 12 hours, a cancellation may be charged a $50 late-cancellation fee and a change a $25 fee.
• No late fee applies when you move an appointment because of our rain heads-up.

Full details are in our Terms of Service. Questions? Just reply to any of our texts.