Privacy Policy

Information we collect

Information you give us

• Contact details: name, mobile number and email address.
• Service details: the address where the vehicle will be, vehicle year, make, model and condition, the services you choose, preferred times and any notes.
• Messages: texts and emails you exchange with us, and your text-message preferences.
• Payment card: entered on Stripe’s secure page, not ours. Stripe stores the card; we receive only the card brand, last four digits and expiry date.

Information created while we serve you

• Appointment history, prices, payments, memberships and prepaid visit balances.
• Before-and-after photos or short videos of your vehicle that our technicians take to document the work.
• Message delivery records (for example, whether a reminder text was delivered).

Information collected automatically

• When you submit a request, our servers record your IP address and browser type to prevent spam and abuse (for example, limiting repeated submissions). Our hosting provider also keeps standard, short-lived server logs.
• This website does not use analytics, advertising or social-media tracking cookies, pixels or similar tools. See Cookies & storage for the complete list of what is stored in your browser.

Cookies

This website uses only a few strictly necessary cookies and browser storage items: one remembers that you closed the cookie notice, one keeps your booking request details while you add a card on Stripe’s secure page, and Stripe sets its own cookies on that page for fraud prevention and secure card entry. We don’t use analytics, advertising or tracking cookies. The full list, with what each item does and how long it lasts, is on our Cookies & storage page. You can clear or block cookies in your browser settings at any time.

How we use information

• To review your request, plan the route, confirm an appointment and perform the service.
• To send the service texts you agreed to, such as confirmations, reminders and arrival updates.
• To take payment for completed services and manage memberships and 10-Packs.
• To answer questions, handle problems and keep records required for accounting and taxes.
• To keep our systems secure and prevent fraud and abuse.
• To send marketing texts or emails, only if you separately opted in. You can stop at any time.

Text messages

Service texts and marketing texts are separate programs with separate opt-ins. Agreeing to texts is never a condition of purchase. Reply STOP to any message to stop, or HELP for help. Message frequency varies; message and data rates may apply. Full details are in our SMS Terms.

We do not sell or share mobile numbers or text-message consent with third parties for their own marketing. Your number is shared only with our text-messaging provider, solely to deliver the messages you asked for.

Who we share information with

We share information only with service providers that help us run Spotless, under contracts that limit their use of it to providing that service:

• Stripe — payment processing and saved cards.
• Twilio — sending and receiving text messages.
• Supabase — our secure database and file storage.
• Vercel — website and application hosting.

Our technicians see the details they need to do your appointment (name, address, vehicle and notes). We may also disclose information if the law requires it, to protect people or property, or as part of a sale or transfer of the business, in which case this policy continues to apply.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Global Privacy Control and “Do Not Track”

Because we do not sell or share personal information or use advertising trackers, there is nothing to opt out of. We still honor Global Privacy Control signals as an opt-out request, and we will continue to if our practices ever change.

How long we keep information

• Unfinished requests expire automatically, and secure links in texts stop working after a short time.
• Customer, appointment and payment records are kept while you are a customer and afterwards for as long as needed for accounting, tax and legal purposes.
• Records of your text-message choices (including STOP requests) are kept so we can keep honoring them.
• Spam-prevention records are kept only as long as needed for that purpose.

Your choices and rights

You can ask us to show you, correct or delete the personal information we hold about you, or to stop marketing messages. Email spotless.dtail@gmail.com. To protect you, we confirm requests by texting the mobile number on your account. Some records (for example, payment and tax records, and opt-out records) may need to be kept even after a deletion request. We will not treat you differently for making a request.

Security

We use encrypted connections, access controls limited to staff who need them, and payment handling by Stripe so card numbers never touch our systems. No method of transmission or storage is perfectly secure, but we work to protect your information and will notify you if the law requires it.

Children

Our services are for adults. We do not knowingly collect information from children under 16.

Changes

If we change this policy, we will update the date at the top of this page. Material changes will be highlighted on this page before they take effect.

Contact

Spotless Detail Solutions · Phoenix metro area, Arizona · spotless.dtail@gmail.com